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Terms & Conditions


Terms & Conditions
1. Format of the Contract

1.1 These terms of sale apply to all goods supplied by ("supplier"):I and I Media Ltd, 46-48 East Smithfield, London, E1W 1AW. Registered in England and Wales Number – 4916759

1.2 In these terms "you" and "your" as appropriate refer to the buyer and "us", "our" and "we" refer to the seller, I and I Media Ltd and any other associated company and brand. "Days" refers to working days, being Monday to Friday inclusive excluding public holidays, unless otherwise stated. "Products" means any Product (including, for the avoidance of doubt software and instalments of the Products or any parts of or for them) sold by I and I Media Ltd to a Customer.

1.3 We are pleased to accept orders subject to the Terms and Conditions of sale as stated below. Your use of our website ("Asiana.tv / asiana shop") and purchase of the products or services ("products") on it means that you agree to these terms and conditions ("terms"). No variation of these Conditions shall be binding unless agreed in writing by an Authorised Representative of I and I Media Ltd. Please read the terms carefully before placing your order. We would advise you to retain a copy of them for your future reference.

1.4 No contract exists between you and the supplier for the sale of any goods until the supplier sends you an email confirming that it has received and accepted your offer to buy the goods (order) and the supplier has received payment in full (in cleared funds). Once the supplier does so, the contract will be binding and will be deemed for all purposes to have been effectively communicated to you at the time the supplier sends the email to you (whether or not you receive that email).

1.4.1 The email will contain all relevant statutory information concerning your order.

1.5 The contract is subject to your right of cancellation (see paragraph 7).

1.6 The supplier may change these terms of sale without notice to you in relation to future sales.

2. Description and price of the goods

2.1 The description and price for each product is shown on the website in UK Sterling and includes VAT at 20% where appropriate.

2.2 Prices do not include charges for delivery, unless otherwise stated.

2.3 We always try to ensure that the prices quoted on our site are accurate but occasionally errors and/or price changes may occur.

2.4 We reserve the right at any time to revise prices to account for any increases in costs including the increase or imposition of any duty, tax, levy or exchange rate variation. We will take all reasonable steps to notify you of any relevant revision of prices before processing your order.

2.5 Receipt of your order does not guarantee that we can supply the selected Products to you. All Products are subject to availability and we reserve the right to alter the quantities of products supplied; to supply only part of an order or divide up orders; to alter the availability and duration of, and to terminate any special offers at any time at our discretion. We will only charge your card for the items that we are able to deliver to you from the Products that you have ordered.

2.6 Should you wish to cancel your order at any point before your order has been processed, you must immediately send an email to shop@asiana.tv stating your name, address and order number along with a note stating you wish to cancel your order. On receipt of your email the supplier will issue a refund or re-credit you any sum that has been paid by you or debited from your credit card for the goods, as soon as possible and in any event within 30 days of your order.

3. Payment & Security

3.1 Payment for goods and the delivery charges can be made by any method shown on the supplier's website at the time you place your order. Payment shall be due before the delivery date.

3.2 No delivery will be made until cleared funds are received.

3.3 Payments shall be made by you without any deduction whether by way of set-off, counterclaim, discount, abatement or otherwise unless you have a valid court order requiring an amount equal to such deduction to be paid by the supplier to you.

3.4 We accept all major credit and debit cards in partnership with Sagepay which is a PCI DSS level 1 compliant payment service provider.

3.5 To ensure that your online shopping experience is secure, your credit / debit card details will be encrypted on a secure server to minimise the possibility of someone being able to read them as they are sent over the Internet.

3.6 How does I and I Media Ltd Protect Customer Information?

3.6.1 When you place orders or access your account information, we offer the use of a secure server.

3.6.2 For credit card transactions, I and I Media Ltd adds security by using Secure Sockets Layer (SSL) technology, with 128 bit encryption. This means that the credit card information you send is encrypted by your computer, and then decrypted again on our side, preventing others from accessing your private information in between. So, when using an SSL capable browser, shopping on asiana.tv website is the safest kind of transaction possible with a credit card.

3.6.3 Furthermore, as required by the UK Data Protection Legislation, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

4. Delivery

4.1 You will be notified of any delivery costs (unless otherwise stated) automatically before you complete your order and submit your payment details.

4.2 The items will be sent to the address provided by you in your order and stated in the Order Confirmation email.

4.3 All items will be dispatched within 24 hours once the order is confirmed. Delivery will usually take 2-6 working days from date of dispatch (depending on the delivery service chosen), but may take longer if postal services are disrupted by circumstances beyond our control. (A working day is any day other than weekends and public holidays.)

4.3.1 Where on the website we have indicated items are in stock, we shall endeavour but not guarantee to deliver the goods, once ordered within 2-6 working days (depending on the delivery service chosen).

4.3.2 Where indicated or selected, we shall provide a tracking number which will allow you the customer to track your shipment with the specified courier company.

4.3.3 It may be the case that if some items are not in stock, or the balance is not in stock, we shall inform you by email of the same, and advise you of the anticipated delivery date.

4.4 If delivery cannot be made to your address, for any reason, we shall inform you as soon as possible.

4.5 If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations the supplier shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods, less any expenses incurred for failed delivery.

4.6 Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, the supplier will inform you as soon as possible.

4.7 Goods may be delivered by the supplier in advance of the quoted delivery date.

4.8 You must keep all the packaging from your delivery in a secure dry environment in case you need to return any part of your order to us.

5. Risk/Title

5.1 From the time of delivery to you, the goods are entirely at your risk

5.2 Ownership of the goods will transfer to you ONLY when the supplier has received payment in FULL (in cleared funds) of all sums due in respect of the goods and all other sums which are or which become due to the supplier from you on any account.

5.3 The supplier shall be entitled to recover payment for the goods notwithstanding that ownership of any of the goods has not passed from the supplier.

6. Your right of cancellation and Returns Policy

6.1 You have the right to cancel the contract at any time but no later than 7 working days after you receive the goods.

6.2 To exercise your right of cancellation, you must immediately send an email to shop@asiana.tv stating your name, address and order number along with a note stating you wish to cancel your order.

6.3 If you exercise your right of cancellation after the goods have been dispatched to you or received by you, you will be responsible for returning the goods to the supplier at your own cost. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. The goods must be returned to Asiana Shop, Tower Bridge Business Centre, 46 – 48 East Smithfield Road, London E1W1AW, United Kingdom within 7 working days of informing us of your cancellation.

6.4 Once you have notified the supplier that you are cancelling the contract, the supplier will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods only, and not for the packing and shipping costs, and only after the cancelled items have been received in good condition by us.

6.5 If you do not return the goods as required, the supplier may charge you a sum not exceeding the direct costs of recovering the goods.

7. Warranty

7.1 All goods supplied by the supplier are warranted free from defects for 12 months from the date of supply (unless otherwise stated). This warranty does not affect your statutory rights as a consumer.

7.2 This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the supplier, failure to follow the supplier's instructions, or any alteration or repair carried out without the supplier's approval.

7.3 If the goods supplied to you are damaged on delivery, you should notify the supplier in writing via the e-mail address shop@asiana.tv within 7 days. Initially you will be responsible for returning the goods to the supplier at your own cost; your return will be inspected upon delivery to the supplier and providing the goods have been returned as required you may be issued with a refund for the carriage costs incurred. The goods must be returned to Asiana Shop, Tower Bridge Business Centre, 46 – 48 East Smithfield Road, London E1W1AW, United Kingdom. You must take reasonable care to ensure the goods are not damaged further in the meantime or in transit.

7.4 If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify the supplier in writing via the e-mail address shop@asiana.tv , as soon as possible, but in any event within 7 days of the date you discovered or ought to have discovered the damage, defect or complaint. Initially you will be responsible for returning the goods to the supplier at your own cost; your return will be inspected upon delivery to the supplier and providing the goods have been returned as required you may be issued with a refund for the carriage costs incurred. The goods must be returned to Asiana Shop, Tower Bridge Business Centre, 46 – 48 East Smithfield Road, London E1W1AW, United Kingdom. You must take reasonable care to ensure the goods are not damaged further in the meantime or in transit.

8. Limitation of Liability

8.1 I and I Media Ltd total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this agreement shall be limited to the price paid for the goods.

8.2 Nothing in these conditions excludes or limits the liability of the supplier for death or personal injury caused by the supplier's negligence or fraudulent misrepresentation.

8.3 If you are a business customer the supplier shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement.

8.4 I and I Media Ltd liability for direct loss or damage arising from damage to tangible property for which I and I Media Ltd is liable shall be limited to the VAT exclusive price of the relevant Product or Service in connection with which any claim for damage or loss is made.

8.5 The limitation on any exclusion from liability contained in these Conditions shall be subject to the provisions of section 2(1) of the Unfair Contract Terms Act 1977.

8.6 I and I Media Ltd will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control including without limitation Internet outages, communications outages, fire, flood, war or act of God.

9. Applicable Law

9.1 These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales and each party agrees irrevocably to submit to the exclusive jurisdiction of the courts of England and Wales.

9.2 Interpretation and Jurisdiction of these terms and conditions only cover the asiana.tv / asiana shop. Any other websites which you link to from this website are governed by their own terms and conditions. We accept no responsibility or liability for websites that are not under our control.

9.3 We are required by law to inform you that sales can only be concluded in English.

10. Copyright Notice

10.1 All content in what ever format found on asiana.tv / asiana shop website is copyright of its respective owner, I and I Media Ltd and legal action may be taken if any person(s) or business is found using the content found on asiana.tv / asiana shop website without permission in advance.

10.2 I and I Media Ltd does not give you any right or interest in any copyright or intellectual property rights in any Product nor the right to copy them. The copyright in I and I Media Ltd and the content of all the software, website and pages relating to the asiana.tv / asianshop.co.uk website is owned by, or licensed to I and I Media Ltd, unless otherwise specified and may not be used, copied or altered without our express consent.

10.3 Copyright extends to the design, look and feel of asiana.tv / asiana shop, all photographs on it and its marketing materials.

10.4 I and I Media Ltd, asiana.tv / asiana shop and our logos are trade names or trade marks of I and I Media Ltd and may not be used by anyone else without our express permission.

10.5 Some product images and product descriptions within the asiana.tv / asiana shop website are Copyright © their respective owners. All brand names, logos and trademarks are property of their respective owners.

10.6 In addition to the above copyright notice any person/persons or businesses wishing to use hyperlinks or links in any other format to link asiana.tv / asiana shop must first obtain permission in writing. Legal action may be taken if deemed necessary by I and I Media Ltd if permission was not obtained in advance or if permission was denied.

11. Errors & Omissions

11.1 Every effort is made to ensure the accuracy of any technical data or literature made available in relation to our products and services.

11.2 All descriptions and illustrations of goods in any catalogue, brochure, information on the website, price list or in any other document provided by us are intended for general guidance only and do not form part of any contract between you and us.

11.3 We accept no liability for any error or omissions in such documents and cannot be liable in any circumstances for any loss or damage resulting from your reliance on such descriptions and illustrations.

11.4 We will promptly correct any errors brought to our attention.

12. Statutory Rights

12.1 All statements, guarantees or warranties in these terms of trading are additional to and do not affect your statutory rights. These terms and conditions are subject to change at any time without prior notice to you.