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FAQs


FAQs
How do I make a purchase on asiana.tv?
Shopping on Asiana shop is easy and secure.

  1. Select an item When you find an item you want to purchase, click the ‘Add to Basket’ button. The item will be added to your ‘Shopping Basket’ this is found on the top right of the page.  
  2. Paying for your item When you are ready to buy, click the ‘Checkout’ button in the Shopping Bag.
  3. Creating an account The first time you make a purchase with us you will need to register and create an account. The account will store your name, address and contact details. This only takes a couple of minutes to set up and is fully secure.
  4. Confirming your item and payment During the checkout process we will ask you to confirm the delivery address and show you the total cost of your purchase (please note, postage will be added where applicable). Once you have checked these details and clicked ‘Confirm’ you will need to complete the payment details and then you will have completed your purchase.

Can I pay via PayPal?
Yes, we accept PayPal payments.

What Cards do you accept?
At Asiana.tv we accept Switch, Maestro, MasterCard, Visa, Visa Electron & American Express.
What happens to my card details once I have made a purchase?
We do not store any card details for your security. Once you input your details to complete an order, your details are processed securely by our approved card processing partner.
What do I do if I change my mind about a purchase?
If you change your mind about a purchase; please inform us as soon as possible by emailing shop@asiana.tv. In the email, include a short note explaining the reason for the cancellation and whether you would like a refund or exchange. Be sure to include your name, address and order number in all correspondence. If your order has not been processed for delivery then either an exchange will be sent as requested or a full refund will be credited to your card with 24hours.
Please note, if your order has been dispatched then you will need to follow the procedure under Returns and Refunds