Describe your job

My main task is to make sure that I carry out the duties that the Store Manager wants done. Generally I have to look after the store and ensure everything is running smoothly, which means making sure that the stock supplies are high, organising the work schedules and working out the costs for the store. If people think that working in McDonalds is just flipping burgers, then they would be mistaken, there’s an incredible amount to look over and organise!

What made you choose this as a profession?

I got married and had my children very young, so I decided that when they were old enough, I would take up a job. I didn’t take my studies further than the age of 16, so I had to think about what line of work I could go into. Looking after two children and managing a household is a busy and challenging role, so I wanted something that would be equally fast-paced and enjoyable. This was my first job, and I have kept it for five years, which shows that I love what I do! I think that because this was my first job, I threw a lot of effort and determination into succeeding, because I want to be the best at everything I do. Ultimately, being an Assistant Manager allows me to meet so many different people while effecting positive changes within the store, so I guess I chose McDonalds because they allowed me to realise my potential.

What is a typical day for you?

A typical day is busy, busy, busy, which is exactly what I like because I’m always on the go. When I get in, I read my e-mails, sort out the shifts, speak to the managers and make sure I’ve got my staff positioned where they should be. I always like to be prepared, so I like to be organised and to know exactly what’s going on. Lunch times can get very hectic, and it’s at times like that when you have to be organised and manage time efficiently.

How do you juggle such a hectic job with your home life?

One of the things I love about my job is that it is very flexible, which allows me to spend time at home with my kids and husband. And my family are incredible – they support me every step of the way. When I get home they’re so unbelievably sweet and ask me if I want coffee, do I want to put my feet up and so forth. The job is hectic, but the momentum from my day keeps me going so when I get home I still have the energy to cook, and bustle around. I think that if I had an office-based job, I would probably have less energy because I’d be working at a slower pace. This suits me just fine.

What’s the best part of your day?

My favourite part is the afternoon when it’s busiest. It goes by so quickly and you get to meet so many people, and there is an incredible atmosphere and buzz about the place. It may seem daunting to some people, but again I can’t stress good organisation enough. If you position your people correctly – it’ll be plain sailing.

What gets you through really tough days?

There are bad days, but I’ve got a lot of determination so I’m not going to give up. Work does get me through the day – because I truly enjoy what I do and I have the pleasure of working with a good team.

What advice would you give to anyone to follow your path?

Some Asian women don’t have the luxury of pursuing full-time education, and like me, may have to pursue family over career. But I want to stress that it is possible to have both, even if you have put your education on the back burner initially. I feel very lucky because I didn’t go to college, so for me to be where I am now is an achievement and I feel good about it. McDonalds have a training program called OCL (Observational Check List) that is very comprehensive. As long as you are bubbly, active and have good people skills, then anyone can follow the same path.

Any last words of advice?

If you want a job that is going to fulfil you, then this is the place for you. You don’t need an elaborate degree, all you need is the desire to succeed and the drive to work.